I applied online. The process took 1 week. I interviewed at Marriott International (Meridian, ID) in May 2016
Interview
Applied online through a 3rd party. Front Office Supervisor responded with an interview opportunity the next day. When I arrived, I was asked to fill out an employment application prior the interview itself. First met with Front Office Manager, who inquired about my experience and availability. Immediately after, I spoke with Assistant General Manager who further elaborated on experience and availability. Spoke one final time to the Front Office Manager, whom inquired on what positions/times/days I would be available/willing to work. Discussed job details (shifts, break, lunches, time off, etc). Was given a drug-test screening form and my first day was the next week.
Interview questions [2]
Question 1
Do you have experience with multi-line telephones/customer service?
It was a super chill interview, they definitely used the STAR method and asked typical questions, including about how to deal with a rude guest, and how you deal with a rude or uncomfortable coworker.
I applied online. I interviewed at Marriott International (New York, NY) in Feb 2025
Interview
Meet with manager at hotel. Answering questions about background. They called later in the week, I did not get the job. The process was simple and fast. I did not have enough experience
I applied in-person. The process took 4 days. I interviewed at Marriott International (Hotel) in Feb 2025
Interview
The front desk agent interview typically includes a phone screening, in-person interview focusing on customer service skills, problem-solving scenarios, communication abilities, and sometimes basic computer or reservation system tests. The front desk agent interview includes phone screening, in-person interview, role-play customer service scenarios, questions on handling difficult guests, multitasking, communication skills, familiarity with reservation systems, and sometimes basic computer proficiency tests.