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      Lunch Actually

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      Customer Service Representative Interview

      Apr 18, 2024
      Anonymous interview candidate
      Kuala Lumpur
      Declined offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 days. I interviewed at Lunch Actually (Kuala Lumpur) in Mar 2024

      Interview

      JUST RUN BEFORE YOU GET GHOSTED TOO! I rcvd a call from the recruiter. She asked me when I will be free for an interview over the phone. I suggested her to send an email so that i can cross-check my schedule. She was adamant I decide the date on the call itself. I told her i would be free that weekend since she mentioned they have an interview vacancy for that date. She assured me she will send an email for the zoom link etc afterwards but i didnt rcv any. I remained positive and told myself she'd probably at least whatsapp me to give the link etc. However, the day comes and I prepared myself for the interview but I was ghosted. I didnt rcv any emails for the zoom link etc nor did i rcv any follow up confirmation emails. I was not gonna call her back since she messed up and if that is how you treat a potential employee idk how you would treat a potential customer. Do better if you want to hire people. Our time is more valuable than your incompetence.

      Interview questions [1]

      Question 1

      Please tell me about yourself
      Answer question
      avatar
      Lunch Actually response
      1y
      Hello, Thank you for bringing this to our attention, and we sincerely apologize for the negative experience you had with our recruitment process. We strive to maintain a high standard of communication and professionalism, and it’s clear we fell short in your case. We are committed to improving our processes and will take your feedback seriously to ensure such issues do not happen in the future. While we aim to provide a seamless experience for all candidates, we recognize that there is always room for improvement. We appreciate your patience and understanding as we work towards bettering our recruitment practices. Lastly, we genuinely hope you find a role that values your time and skills. Sincerely, HR Associate

      Other Customer Service Representative interview reviews for Lunch Actually

      Account Manager Interview

      Nov 1, 2023
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Lunch Actually in Oct 2023

      Interview

      I was invited for a pre-screening over a quick call. The call went well; the HR person was quite nice and easy to talk to. She explained how the recruiting process works and mentioned that it usually takes 14 days to move to the next step. The issue lies in the fact that it has been over 14 days with no response or update, which is very unprofessional and disrespectful.

      Interview questions [1]

      Question 1

      What is your best and worst quality/trait?
      Answer question
      1
      avatar
      Lunch Actually response
      2y
      Hi, Thank you for sharing your experience regarding the interview process at Lunch Actually. We're glad to hear that your initial interaction with our HR representative was positive. However, we sincerely apologize for any inconvenience caused by the delay in providing updates regarding the next steps in the process. This feedback is concerning, and we understand the frustration it may have caused. We value every candidate and will address this issue internally to ensure that our recruitment process is a professional and respectful experience for all. We genuinely appreciate your interest in joining our team and hope that despite this setback, you'll consider future opportunities with Lunch Actually. Your feedback is invaluable in helping us enhance our candidate experience. Thank you once again for sharing your thoughts, and we wish you all the best in your future endeavors.

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