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      Lloyds Banking Group

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      On Call Customer Service Interview

      Sep 19, 2014
      Anonymous employee
      Blackburn, England
      Accepted offer
      Positive experience
      Easy interview

      Application

      The process took 4 weeks. I interviewed at Lloyds Banking Group (Blackburn, England) in Sep 2014

      Interview

      Made an application online where I answered some application questions and uploaded my CV, at this point they just want to know if your bankrupt or have any credit history or been court for any financial reasons. Then was emailed to undertake some online test one of the tests include algebra style questions eg. ?÷3+ 342=358 and a memory test. After passing the tests I was invited to book an interview online, had to chase HR careers up for about a month on awaiting for new interview slots to book but eventually was told to log in and book an interview slot. Interview was straight forward explained everything such as uniform will be provided, holidays, training, availability, overtime etc. Interview was customer service orientated as it is in the field of a retail bank so retail experience would be helpful.

      Interview questions [6]

      Question 1

      Why Lloyds?
      Answer question

      Question 2

      Tell me more about yourself?
      Answer question

      Question 3

      Give me an example of a time you gave excellent customer service?
      Answer question

      Question 4

      Give me an example of a time where you worked as part of a team to reach your goals?
      Answer question

      Question 5

      Give me an example of a time you resolved an issue with a customer that was in distress?
      Answer question

      Question 6

      Name a time where you upheld your relationship with your colleagues? (I can't remember exactly but was something along the lines if this)
      Answer question
      1