Glassdoor users rated their interview experience at Life Alert as 100% positive with a difficulty rating score of 1 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Customer Service Representative and rated their interviews as the hardest, whereas interviews for Customer Service Representative and roles were rated as the easiest.
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The interview process was smooth, straight and very welcoming. Communication was clear. Questions were fair. Overall experience felt comfortable and professional throughout the whole interview process. It took about 20 minutes in total.
Applied and then got a phone interview and in person interview. Was offered job on same day. The training was clear and made it easy to learn . They are upfront about the cons and pros of the position.
I applied through other source. I interviewed at Life Alert (East Brunswick, NJ) in Mar 2026
Interview
I wouldn't call it a typical interview, more like a discussion. Dan, the interviewer was friendly and seemed genuinely honest. Advised what the pros and cons were and made no promises. I met one employee who was very friendly. One receptionist was as helpful as she could possibly be and the other, well let's just say she had a lot to be desired. Not one desktop or laptop available for use to fill out the application. I decided decided to not rush in and do a bit of research. There are more advanced devices on the market that are less expensive. I can only assume Life Alert is as popular as it is because of its history. I understand that the main audience is of advanced age but automation from the interview / onboarding process to the processing of the final contract should be implemented.
Interview questions [1]
Question 1
I was asked if I would be able to handle rejection. Basically people saying no to signing up for service.