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      Keyhole

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      Customer Success Specialist Interview

      Jul 26, 2021
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Keyhole (Toronto, ON) in Nov 2019

      Interview

      1st Stage: 30-minute call over Zoom. Attendance from Keyhole: Customer Success Manager (Catherine) Included: - Overview of Keyhole and what the role entails. - Run through my CV and what I thought I could bring to the role and Keyhole. - Time for questions and next steps. Catherine let me know I'd made it to the next stage at the end of the call. 2nd Stage: Record a demo using Keyhole for a customer use -case. Included: I was sent a brief via email and had 5 days to complete it. Catherine reached out via email a few days after receiving the demo to schedule a final stage interview. 3rd Stage: 1-hour In-Person Interview Attendance from Keyhole: COO (Michael) & Customer Succes Manager (Catherine) Included: - Introductions - Run-through of previous roles and experiences - Problem-solving scenarios - Salary expectations & start date availability Offer Provided 2 days later via email.

      Interview questions [1]

      Question 1

      Q: Walk me through a time you had to deliver difficult or disappointing information to a client? How were you able to maintain the relationship?
      Answer question
      2

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