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      KeyBank

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      Online Banking Customer Service Representative Interview

      Feb 16, 2017
      Anonymous employee
      North Royalton, OH

      Other Online Banking Customer Service Representative interview reviews for KeyBank

      Online Banking Customer Service Representative Interview

      Apr 27, 2016
      Anonymous employee
      Amherst, NY
      Accepted offer
      Positive experience
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at KeyBank (North Royalton, OH) in Jan 2017

      Interview

      I didn't apply, but a recruiter contacted me via email since I was in their talent network and my skills matched the job. After they called, I applied and soon after I had to complete a virtual tryout in which I went through a simulation of what I would be doing on the job. After I passed that, a couple weeks later the recruiter called to set up phone interview. Basic questions were asked. Then another recruiter contacted me to set up an interview. Went in and spoke with 2 individuals. Job offer came the next day.

      Interview questions [3]

      Question 1

      Why should we hire you?
      Answer question

      Question 2

      What is your idea of a call center?
      Answer question

      Question 3

      Why do you want to work at Key?
      Answer question
      Average interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at KeyBank (Amherst, NY) in Apr 2016

      Interview

      I went to an open interview and I met with two recruiters. They seemed friendly and really liked me and I met with the district manager and she told me I would hear back within a few days from HR. The interview went well except a few weird questions like how did you deal with a customer that you did not handle well. I did pretty well for most part and she really liked my personality

      Interview questions [1]

      Question 1

      Why do you want to work for Key? Have you ever had a sales goal>
      Answer question
      1