I applied through an employee referral. The process took 5 days. I interviewed at Just Energy (Houston, TX) in Oct 2019
Interview
The interview process was easy. Had to go through two interviews and most questions are regarding the work ethics and how can you help the team be successful? the interviewer made you feel comfortable so you will not stress on the interview. It was not a lengthy interview both average about an hour
one on one setting at the call centre. You meet with an interviewer and then if selected there are a few days of training required as well as a test you need to pass. If you have call centre experience you will do just fine. its a typical call centre setting just no windows
I applied online. I interviewed at Just Energy (Mississauga, ON)
Interview
Was sent an assessment to do online. COMPLETELY UNREALISTIC. There was algebra and spelling questions. Just open another tab and Google the answers.
Did a phone interview and then was asked to come in for an in person interview. They were 30 minutes late for my interview.
Interview questions [1]
Question 1
Phone interview was general customer service questions:
What does customer service mean to you?
Give an example of how you dealt with a difficult customer?
In person interview:
Give an example of how you dealt with a difficult customer.
Where do you see yourself in 5 years
Give an example of how you handled change
THERE WILL BE A ROLE PLAY WHERE THE INTERVIEWER IS A CUSTOMER AND YOU'RE THE PHONE AGENT.
