The process took 2 weeks. I interviewed at JPMorganChase (Moreno Valley, CA) in Nov 2009
Interview
I've applied online through their website, the next day early morning i received an email that the recruiter will contact me as longest i reply with the best time and phone number they could reach me. Two days letter no response, I've send another email later the same day they reply with a date for the phone interview. I've waited for the call and decided to call back, left a message and yet no callback. Four days later i decided to send them another email making sure if the job position was still available? two days later they called, phone interview was okay just the typical questions like your background experience. They needed a teller as soon as possible they told me i was going to received a call from the manager to set up an interview, two hours later manager left me a voicemail to set up an interview. The next day called the manager and they wanted me to be there at the branch in 30 minutes. Waited in the lobby for 30 minutes due to the fact they were really busy, and they were in of need of people, during the interview they ask questions about my background experience, customer service, and what will i offer to chase if i was chosen for the position. After the interview the manager told me they have other candidates that they will interview later on, I might receive a call from them later next week. two hours later the recruiter called me and offer me the employment. I wonder did they ever had other candidates to interview as well???
It was a short interview where they asked multiple questions scenario based questions. Mainly trying to see if your responses align with the Chase theme of professionalism and customer service punctuality and eagerness to grow.
Interview questions [1]
Question 1
Explain a circumstance where you and a coworker didn't get along.
Interviews were conducted in a timely manner - Prompt relaxed. Provided several details around the job, culture , and benefits. The interviewee met me and sat with me in the office. He asked about 12 questions and it lasted about 30 minutes.
After filling out an application, if selected you will have a phone interview, if selected a branch manager will reach out. After 1-2 weeks you'll get accepted or rejected. very basic questions from experiences.
Interview questions [1]
Question 1
A time where a customer was highly upset and how did you resolve it.