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      JCPenney

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      Service Specialist Interview

      Feb 2, 2016
      Anonymous employee
      New Braunfels, TX

      Other Service Specialist interview reviews for JCPenney

      Service Specialist Interview

      Feb 7, 2015
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at JCPenney

      Interview

      Process is very fast and convenient. I applied online and within a week I was scheduled for a group interview with about 8 other people. After the group interview the HR team takes each candidate for a brief one-on-one interview in their office. It is here that they either offer you a position or they do not.

      Interview questions [1]

      Question 1

      Describe a situation when you dealt with a difficult customer.
      Answer question
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 days. I interviewed at JCPenney (New Braunfels, TX) in Dec 2015

      Interview

      Very quick and easy. Not many questions at all. It seemed she knew she was hiring me before I showed up. It was a simple one on one inside of her office. She got right to the point and did not stray. There were maybe 5 questions that she asked before asking my availability and offering me a job.

      Interview questions [4]

      Question 1

      Tell me about yourself.
      Answer question

      Question 2

      Why are you applying at JCPenney?
      Answer question

      Question 3

      Why should we chose you?
      Answer question

      Question 4

      What is your availability?
      Answer question

      Service Specialist Interview

      Jul 10, 2014
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at JCPenney (New York, NY) in Jul 2014

      Interview

      Initially an online application, which will lead to a phone call within 3 days. Then a date is set, and the interview process starts as soon as you walk in. YOu will be seated in a room with other interviewees, and it is a good idea to break the ice and talk to each other-this is important. You and the group will be lead into a room with 5 judges, and they will ask in turn for one word that would describe you. They will be relaxed and nice, follow their lead but be confident. They will hand out a sheet of paper with two ideas and a department(Kid's, women's, home) to each person. 5 minutes to pick one of the ideas and "pitch" the idea to the other interviewees. Afterwards, the whole group will pick one of the ideas that were pitched, and a presentation must be created for the judges within 10 minutes. It is a good idea to volunteer to present for the group. Afterwards, the judges will leave the room and pick at least 2 candidates to leave, meaning they will not be hired. With the remaining candidates, each one will pretend to be an employee, and help a judge with whatever they need. Be confident, ask appropriate questions[color, size, brand, etc.] and be on your toes. The judges will purposely be talkative and slightly outrageous to test you. Afterwards, they will leave the room once again, and pick who else will not get the job. There is a chance no one will be picked. Whoever is left will be given the job, and each one will come into the next room for background check and details about your position. Congrats! in a week they will give you a call about job training and hours of work.

      Interview questions [1]

      Question 1

      What is one word you would use to describe yourself?
      Answer question