Customer Service Representative applicants have rated the interview process at IntouchCX with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 45% positive. To compare, the company-average is 48.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 24 days to get hired, when considering 22 user submitted interviews for this role. To compare, the hiring process at IntouchCX overall takes an average of 17 days.
Common stages of the interview process at IntouchCX as a Customer Service Representative according to 22 Glassdoor interviews include:
Skills test: 24%
Phone interview: 22%
One on one interview: 20%
Personality test: 13%
Other: 7%
Background check: 7%
IQ intelligence test: 4%
Group panel interview: 2%
Here are the most commonly searched roles for interview reports -
I interviewed at IntouchCX (Altamonte Springs, FL)
Interview
As long as you did the assessment at home, then the in person process is under an hour. Very straightforward. They asked general questions like handling stress, challenging customers and time and organizational skills.
I interviewed at IntouchCX (Altamonte Springs, FL)
Interview
Was asked how many years of experience do I have in customer service this was the phone interview first and then you have to go for an in person interview
Interview questions [1]
Question 1
how many years of experience do I have in customer service
I interviewed at IntouchCX (Altamonte Springs, FL)
Interview
was pretty easy, first was a phone screen and then was the interview i person. basic questions, they asked about knowledge in some crm systems and also in customer service