I applied in-person. The process took 3 days. I interviewed at Integrated Alliance (Denton, TX) in Jun 2012
Interview
It was pretty straightforward. I walked in, I was asked some questions about "how would you handle this or that situation". Then I took a typing test and I went straight to the training process. Pretty easy.
Interview questions [1]
Question 1
How would you handle a situation if someone got angry with you on a call?