I applied online. I interviewed at HelloFresh (London, England) in Nov 2015
Interview
I emailed over my CV & cover letter, I was then sent a link to an online test, I then had a short telephone interview and finally a group interview & individual interview.
Interview questions [3]
Question 1
Online Test - Mock customer questions pop up and you answer and you feel you would as a customer care executive. E.g. "Hi my delivery hasn't come today at it's already 5pm, can you help?"
Telephone Interview - I was asked a few questions e.g. what customer care experience I have and when was the last time I experienced good and bad customer care.
Group Interview & Individual Interview - Both were on the same day and really relaxed. They asked questions in a role play style e.g. if a customer said this, what would you do? And the group interview was just a number of activities to see how we worked together.
Lovely people. I really enjoyed the process, the interviewers were thorough but very nice. I had three stages, one was screening, one was a group interview and then a final 1:1
Interview questions [1]
Question 1
They asked me what I would do if a customer rang and said they were missing a carrot from their box
Thank you for taking the time to write this review.
We are glad to hear that you had the kind of positive experience we want every candidate to have when interviewing at HelloFresh!
It is very important to us, so it’s great to get this feedback from you.
Thank you & best regards,
KL & Your HelloFresh HR Team
The team were really lovely. They asked me about my experience and gave me scenario based questions I had to answer. For example, they asked me what I would do if a customer called up and they reported not having a carrot in their box. They also asked random questions like what would I bring to a desert island etc
Interview questions [1]
Question 1
What would I do if a customer said they had an item missing from their box?
I applied online. The process took 1 week. I interviewed at HelloFresh (London, England)
Interview
Telephone interview followed by an online test and then a face-to-face interview. Fairly easy, an average selection process. Friendly interviewers. Online test is just responding to made up emails from customers and potential scenarios you will be in.
Interview questions [1]
Question 1
How have you in the past shown your ability to work with other people in a team?
