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      Customer Success Manager Interview

      May 4, 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Handshake in Jan 2022

      Interview

      I met with one recruiter to discuss my background and interest in the role. After the conversation, they mentioned that another role may be a better fit. I appreciated the feedback and honesty as I wanted to ensure a productive use of my time as well as the organization's time. This is where it went downhill. I was connected to another recruiter who 1) was over 15 minutes late to the conversation and 2) asked the same questions the initial recruiter did. It was clear that the two had not spoken to each other about me. The second recruiter made a similar comment to the first - that while I was a good fit for the organization, I was not a good fit for this role. The second recruiter said that they would follow up with their team and help find me a role based on my background. I was told that I would hear back within the next few days about another position. I did not hear back for a week and followed up. After following up, I received a generic e-mail saying that I was no longer being considered (for the original position). I have followed up several times with the recruiters and have not heard anything since. Please do not waste your time with this organization.

      Interview questions [1]

      Question 1

      How would you describe Handshake's services?
      Answer question

      Other Customer Success Manager interview reviews for Handshake

      Customer Success Manager Interview

      Sep 25, 2024
      Anonymous interview candidate
      London, England
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Handshake (London, England)

      Interview

      First interview was with the recruiter, then I met with the manager, one team member and lastly I was asked to prepare a deck which I presented in front of 3 people

      Interview questions [1]

      Question 1

      During the presentation you'll be asked to role play a CSM during a kickoff call
      Answer question

      Manager, Customer Success Interview

      Feb 1, 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Handshake in Jan 2024

      Interview

      Ghosted. I had a first screening call with the recruiter who let me know that I would be moving forward in the process and they went dark after that. Overall, a very disjointed process

      Interview questions [1]

      Question 1

      General questions on coaching, leading a team and my book of business
      Answer question

      Customer Success Manager Interview

      Sep 15, 2022
      Anonymous interview candidate
      London, England
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Handshake (London, England) in Aug 2022

      Interview

      I had a first 30 minutes interview with the talent acquisition manager which was straightforward. Then a second 30 minutes interview with the hiring manager. More questions about my background and an overview of the company given.

      Interview questions [1]

      Question 1

      What are you looking for your next role? How comfortable are you with remote working?
      Answer question