I received the initial screening call, had a good conversation, and was told I was absolutely qualified for the job and they would be back in touch the early part of the following week. Then nothing. Totally ghosted. Tried to contact them and no response at all. Completely unprofessional though it does explain why they need a CS department, though they should start with the internal client. Fortunately I had other companies I was speaking to and I accepted and offer with someone else.