I applied through an employee referral. The process took 2+ months. I interviewed at Google (London, England) in Apr 2017
Interview
Competency based leveraging previous experience and probing on product knowledge. The interview was by phone then four back to backs face to face in one day. It felt repetitive at times, but interviewers were really nice
The interview process for the customer service representative position at Google was structured and professional. The questions focused on previous experience, communication skills, problem-solving, and handling customer situations. The overall process was straightforward and consistent with the responsibilities of the role.
Interview questions [1]
Question 1
“Can you describe a time when you handled a difficult customer and how you resolved the situation?”
I applied through a staffing agency. I interviewed at Google (Dublin, Dublin)
Interview
Organised , 2-3 rounds , more about media experience and more follow-up questions … last few minutes for questions to hiring manager … confident answer in STAR method is best way to proceed
They have a very well-structured hiring process and scheduling interviews was incredibly easy and convenient. The recruiter was super friendly throughout our entire interaction, and they thoughtfully provided post-interview feedback to me, which I greatly appreciated receiving.