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      Support Engineer Interview

      Mar 17, 2022
      Anonymous interview candidate
      Nairobi
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at GitLab (Nairobi) in Mar 2022

      Interview

      I was re-interviewing for the role after I had worked on the feedback I was given 6 months before. I applied on Greenhouse and, as I guess I was reapplying, I skipped the take-home assignment. The call with the recruiter, who was the same one I had interacted with the first time, was very pleasant and extremely short as she knew I had the technical ability. After a 10 minute chat I was scheduled for a technical interview. Here is where things went badly. The interviewer was very casual and, as talked about in the handbook, I mirrored his easiness. The questions were exactly the same as I had answered in the previous interview so I answered all the scenarios confidently and he kept telling me it was impressive how quickly and how well I was doing. He started trying to catch me out with left field questions I guess to icrease the interview time. This is when I started getting the feeling that all was not well. His demeanour changed and it just started looking like he was going through the motions, not interacting with me and guiding me as is clearly directed by their handbook. Two days after this I got an email stating that they would not be proceeding with my interviews, that had already been set up and time for which I had put aside in my schedule, as they felt I kept rushing to the answer to the problems presented to me and not acting like I was seeing them afresh. This totally contravened their fifth value, Transparency, as all through the interview till the demeanour change it was brought out as impressive that I knew exactly what to do.

      Interview questions [1]

      Question 1

      Fix a Gitlab install on an Ubuntu box that throws various errors for the first part. Next a small Postgresql exercise and finally a coupe of customer scenarios
      Answer question
      5

      Other Support Engineer interview reviews for GitLab

      Support Engineer Interview

      Feb 6, 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at GitLab

      Interview

      It was a bit harsh, I passed the technical interview. I was able to solve all the issues but then got a one word regurgitated message from a recruiter telling me I didnt pass that stage.

      Interview questions [1]

      Question 1

      Troubleshooting different Linux logs in a GitLab failed instance
      Answer question

      Support Engineer Interview

      Dec 8, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at GitLab

      Interview

      It was great. The process had multiple stages and took a while, as they are genuinely focused on finding the best talent that truly matches their unique team atmosphere and culture.

      Interview questions [1]

      Question 1

      Explain what is GitLab in your own words?
      Answer question

      Support Engineer Interview

      Jun 12, 2025
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at GitLab

      Interview

      It started with a fair first assessment, followed by a recruiter call, and concluded with a technical interview that involved troubleshooting scenarios. The interviewers for this round are team members.

      Interview questions [1]

      Question 1

      Debug why a gitlab server fails
      Answer question
      2

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