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      Customer Success Manager Interview

      Jun 30, 2026
      Anonymous interview candidate
      Chicago, IL
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at GitHub (Chicago, IL)

      Interview

      4 touches total. Clear next steps. Moves very fast with little to no flexibility on scheduling within their 2-week window, so availability from when they first reach out is key. It's evident that there's a good culture then and they're trying to flex and respond to the AI / Copilot market. Great interviewers and questions, but it's clear that all the interviewers have some type of strict rubric to fill out for very specific questions-- meanwhile, recruiter only shares general "themes" of the question types. This resulted in a weird type of game: "can you read my mind/the rubric that you can't see on my screen," so I advise to keep your STAR stories short and concise and specific on KPIs (money, time, titles) and leave them room to ask follow-up questions.

      Interview questions [1]

      Question 1

      Why are you interested in Github and tell a time you helped remove a blocker.
      Answer question

      Other Customer Success Manager interview reviews for GitHub

      Customer Success Manager Interview

      Mar 23, 2024
      Anonymous interview candidate
      Berlin
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at GitHub (Berlin) in Jan 2024

      Interview

      The recruiter I've met with for the screening interview was the indifferent person I have ever met in an HR function. I was invited to meet with the line manager, she was really nice and I was invited to complete a writing exercise. I handed in my exercise in time and never heard from them again. I've emailed the recruiter twice and didn't receive an answer. After all, I wouldn't want to be part of a company that treats potential employees that way!

      Interview questions [1]

      Question 1

      How to handle difficult situations with customers.
      Answer question
      1

      Customer Success Manager Interview

      Jan 19, 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at GitHub

      Interview

      The communication between the recruiter was horrible. They were very disorganized throughout the process. I wouldn't get an update for a week and I had to reach out for more information.

      Interview questions [1]

      Question 1

      I can not disclose due to signing an NDA
      Answer question
      1