Interview based on general f2f and skills, aptitude and communication skills test. Interview took a whole day for selecting the candidates. Interview process is good to select the right candidates.

Took online assessment which involved different customer service scenarios. Passed, then received email to set up a phone interview. Missed the first call because the phone never rang. (You are only allowed 2 chances then have to wait 6 months to reapply.) I was told congratulations after a brief hold and I could continue the process. No face to face appointments available yet and to check in periodically to get an open slot. Got one the following week. Intimidating (2 people) and lots of questions and writing things down. There was a job offer extended but 2 days before I was to start the HR lady called to say there was a hold up on my background check and I couldn't start with the group without it. She said I could possibly play catch up if it came within a day. Never called me back so I was left hanging. 3 months later I saw they were hiring again and they said that my application said background check wasn't received by testing facility on time (no fault of my own) and they rescheduled ANOTHER face to face. I went yesterday and it was 1 lady (less invasive interview.) I do believe I have to do another background check. I also had to bring papers (resume, section 19...) again. I had to fill out application again. You sign your life away and it feels like you're applying for a job with the FBI. Unfortunately no one seems to know what's going on and has any real answers as to why I'm repeating the process. Ill just continue to jump through hoops I guess. So THIS time she did not extend a job offer unlike the first time. I may have come across as annoyed because of the repeat procedure and didn't mean to. I DID mention what had happened and it may have been a mistake to do that because she might have felt that I thought I was already golden because I had been offered a position previously.