Forma.ai Customer Service Representative (CSR) interview questions

Case Study Based Interview questions were asked where candidates were given a business or technical scenario and asked to analyze the situation and provide a logical solution. The interviewers mainly focused on the answers written in the case study assessment and asked follow-up questions to understand the candidate’s thought process, problem-solving ability, and decision-making approach. Candidates were expected to justify their answers, explain the reasoning behind their solutions, and discuss possible alternatives.