I applied online. I interviewed at Fido (Montreal, QC) in Aug 2017
Interview
I had a reference from a friend, but at that time, there are too many people applying while I applied for the job. I did the online test and the manager just didn't give me back a call. She just told me the experiences of other applicants are better than mine, and I just didn't have a chance to have an interview...
Other Customer Service Representative interview reviews for Fido
Good decent representation of company very nice employer interviewer. Showed respect and understanding of people's background and different learning styles. Seems like an enjoyable place to work. Good decent representation of company very nice employer interviewer. Showed respect and understanding of people's
I applied online. I interviewed at Fido (Vancouver, BC)
Interview
Apply online. Get an email from them two days later and then a day after that. They call you for a twenty minute phone interview and first they tell you what the job pays and where its located FIRST which was interesting then later on they ask you hypothethical questions like...
Interview questions [1]
Question 1
What to do when an irate customer refuses to pay mistaken billing charges?
This was mostly a typical behavioural interview. I was asked to describe my strengths and weaknesses, what I would do in a conflict situation. They also want to make sure you are comfortable in a sales environment (even if you are primarily a CSR) where there is pressure to fulfill sale quota.
