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      Fidelity Investments

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      Financial Customer Associate Interview

      Dec 7, 2021
      Anonymous employee
      Albuquerque, NM
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at Fidelity Investments (Albuquerque, NM) in Nov 2021

      Interview

      Extremely frustrating to go through a month long hiring process just to receive a 30 second phone call to rescind their offer. I was very upfront about my medical conditions with two separate interviewers; both assured me I was good to proceed. I passed their background investigation, GOT THE JOB, left my job early to in order to get finger printed as well as drug tested within their 3 day required time frame, filled out my new hire packet, was assigned an employee ID, they had contacted my current employer to verify information I had provided… a lot of time invested in this hiring process. Received an email from them asking me to contact their contracted drug screener who confirmed what I had already disclosed to them, then received a follow up call from Fidelity that my offer has been rescinded and to try again in six months. If I felt like contesting their decision, I can spend another 45 minutes waiting to speak to someone and schedule a $250 drug test and try again. Why on Earth would you keep processing the candidate after they disclose their medical history and medications when you know they won’t pass? WHY? I have valid government issued medical card. The entire process was drawn out, and frankly, I’m incredibly disappointed in Fidelity for pulling this. I went from being excited for this new career patch to crushed, embarrassed, dejected and humiliated.
      3

      Other Financial Customer Associate interview reviews for Fidelity Investments

      Financial Customer Associate Interview

      May 7, 2026
      Anonymous interview candidate
      Durham, NC
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Fidelity Investments (Durham, NC)

      Interview

      I had one initial phone screening and then a 30 minute phone call with more STAR based questions. I have my 1 hour zoom interview with the hiring managers coming up
      1

      Financial Customer Associate Interview

      May 4, 2026
      Anonymous interview candidate
      Cincinnati, OH
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Fidelity Investments (Cincinnati, OH) in May 2026

      Interview

      I had my phone interview, everything went well. I was told they wanted to move forward with the second interview, and now I am getting ready for my final interview, everything is going well.
      1

      Financial Customer Associate Interview

      Mar 29, 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Fidelity Investments

      Interview

      It was a straightforward process. They asked a mix of technical and behavioral questions. 2 rounds of interviewing. It wasn’t a difficult interview process but come prepared with stories for behavioral questions

      Interview questions [1]

      Question 1

      Tell me about a time you solved a complex issue?
      Answer question