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      Fidelity Investments

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      Client Management Representative Interview

      Oct 18, 2013
      Anonymous employee
      Accepted offer
      Positive experience

      Other Client Management Representative interview reviews for Fidelity Investments

      Client Management Representative Interview

      Sep 24, 2021
      Anonymous interview candidate
      Denver, CO
      Declined offer
      Average interview

      Application

      I applied through an employee referral. The process took 3 months. I interviewed at Fidelity Investments

      Interview

      Experienced Hire - My interview focused on customer conversation skills, an understanding of managed accounts (series 65 or 66 required), and the ability to manage a book of customers effectively. This is not a "destination" position, so part of the interview is geared toward the next position of Portfolio Specialist. Interview was somewhat behavioral, but some of the questions logistical, addressing my lack of experience in their specific environment.

      Interview questions [1]

      Question 1

      Having not worked in a large corporate environment, how will you adapt to the change in surroundings and culture?
      1 Answer
      1
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Fidelity Investments (Denver, CO) in Jan 2019

      Interview

      The interview process was intense, but seemed overall formulaic and cold. It gave the feeling of a company that does not care about the people who work there. Their process included a phone interview, cognitive ability tests, and then an in person interview. The cognitive tests were not hard, but the interview was daunting. Especially since my interviewer was being reviewed so an additional person was observing.

      Interview questions [1]

      Question 1

      Can you give an example of when you received world class customer service?
      Answer question
      1

      Client Management Representative Interview

      May 18, 2018
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Fidelity Investments

      Interview

      The managers ask questions about the job when most of them have never actually done it. They have a list of questions but really do not understand the day to day of the job.

      Interview questions [1]

      Question 1

      Tell me about a time you had to deal with a difficult client.
      Answer question