It took about a month, I submitted my resume and cover letter and got an email within a few days with instructions to record a short interview of 7 questions. The questions were very straight forward but it did help to prepare a little first. After completing the recording I got another email in a few days to set up a phone interview. The phone interview took about 45 minutes, they went over the position and asked a few follow up questions from the recorded interview. I then took an assessment test: 45 multiple choice questions with a limit of 45 minutes. It was fun, I wished it had more questions. There was another assessment that was not timed directed after completing the timed assessment. They scheduled a time to go over my results. After that, we scheduled a face to face interview with the hiring manager. I am currently out of state so we set up a webcam interview, it lasted about an hour and a half. We went over the job and what would be expected of me, he also asked more questions about my experience and past customer service examples. I was called the next day and offered the job contingent on passing the background check, credit check, employer verification and drug test. It sounds like a lot but they are just incredibly thorough.