Express Scripts Product Manager interview questions

The initial interview was done online. The questions appear on the screen, and you have 3 minutes to answer. The answers are recorded. The system crashed halfway through the interview. I was scared to exit out of the system for fear it would not reload. The instructions were insufficient, and it is difficult to do a one-sided interview as you have no back and forth, and cannot read any body language. You also have no opportunity for clarifying anything. It felt very impersonal, and gave me the impression they did not care enough about their candidates to actually speak with them. There was no feedback given at all. Though this took place many, many months ago, their website still lists me as under consideration. Either they do not close out their positions or this is the longest interview process I've ever had. Either way, more communication is needed.