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      Senior Customer Success Manager Interview

      Jul 28, 2017
      Anonymous interview candidate
      Ashburn, VA
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Equinix (Ashburn, VA) in Jul 2017

      Interview

      Phone screen followed by video submission. Phone screen was pretty easy with no real meaty questions. Then had to use a video interview service to submit answers to five questions (questions provided in advance). The video process is extremely awkward. If I ever go through a recruitment process with another company that asks for this, I will politely decline and look for a job elsewhere. If you don't have the time to spend 15-30 minutes on the phone with someone to ask a few questions and actually interact with them, then they should have no time for you. Very negative experience. As the icing on the cake, received absolutely no response after submitting the video "interview". My opinion of Equinix as a company took a major hit after this experience.

      Interview questions [1]

      Question 1

      Why do you want to work here?
      Answer question
      6
      avatar
      Equinix response
      8y
      Thank you for sharing your feedback regarding your recent interview experience. We are sorry to hear you did not enjoy participating in a digital interview, as this is an important first step in our process and one that most candidates enjoy a great deal for the ultimate flexibility (candidates may interview from anywhere on any device whenever it is convenient for them), consistent interview structure, and the opportunity to really bring their resume to life by actually speaking to their background, skills, experience, and special interests in the position and company early in the process. Digital interviews by no means replace face-to-face interviews, but simply allow us to get to know more candidates on a deeper level earlier in the process. We know that digital interviewing is a less traditional approach to introductions and are always open to discussing any concerns you might have. If interested in continuing the conversation offline, please send an email to Life@Equinix.com.