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      Senior Customer Success Manager Interview

      Feb 21, 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Dynatrace in Feb 2024

      Interview

      Overall, just poor communication and lack of professionalism was portrayed by the recruiter I spoke with. I applied to this role via LinkedIn and was contacted to do a screening call via Zoom. The person who contacted me set up the call and then at the last minute had to reschedule for another day and time. I get it, things come up. No worries. When we did finally speak I had the sense that she was just very disconnected. Her body language was off and it felt like she'd rather be doing something else then be on a call with me, which came off as a bit rude and unprofessional. She may have been having an off day, I get it as I have had them too, but I do my best never to let my Clients see it. I did nothing to warrant to smugness she was giving off. A week or so later I got an auto generated email that they would be moving forward with other candidates, which normally I would be fine with, but I honestly felt like I was more than qualified for the role plus I had multiple references who currently work there that vouched for me so I was hoping at the very least to get a second more formal interview. I followed up directly with them asking for any specific feedback as to the reasoning they weren't moving forward and it's been crickets ever since then. I get it was just an initial screening, but I set aside time to do my due diligence on the company and the role so I could be prepared. At the very least they could have sent me over the notes the hiring manager gave as to what I was missing or could improve on. Fix your communication and if you are having an off day please try your best to be as professional as possible. I am honestly a very flexible person and I feel most candidates you will run into are as well. If you are just having a bad mental day for whatever reason then please by all means reach out and reschedule for another time. I'd much rather accommodate to something like that than to feel like I am wasting your time.

      Interview questions [1]

      Question 1

      They asked me to go over my previous experience as a CSM.
      Answer question
      6
      avatar
      Dynatrace response
      2y
      Thank you for sharing your feedback. We’re sorry to hear about your interview experience and apologize for any inconvenience or discomfort you may have experienced during the process. We respect your time and appreciate your understanding and flexibility in this regard. Professionalism and a positive candidate experience are key to us. We value your interest in our company and your eagerness to gain more insights into the decision-making process. We’ve shared your review with our Talent Acquisition team to make sure future interactions meet the high standards we're always aiming for. If you're open to it, feel free to email us at talent.acquisition@dynatrace.com for the opportunity to discuss your experience further and gather more specific details. Your insights are instrumental in refining our recruitment process.

      Other Senior Customer Success Manager interview reviews for Dynatrace

      Senior Customer Success Manager Interview

      Mar 9, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at Dynatrace in Feb 2022

      Interview

      An internal recruiter called Caroline Cubera reached out to me. What a refreshing experience it was working with her. She knew and understood the role and its challenges. She has a fantastic personality and was highly efficient in her follow-up and interview process and next steps. I then had a ZOOM interview with the Hiring Manager that lasted about 45 minutes. That was followed by a 3rd ZOOM interview with peers and co-workers. The fourth and final interview was with a panel of five individuals via ZOOM. Next, we review a customer case study and role-play. Before the role play, I have a 30-minute interview with a C-level.

      Interview questions [1]

      Question 1

      What do you tell a customer that is considering the competition?
      Answer question

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