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      Dlocal

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      Customer Success Manager (CSM) Interview

      May 17, 2025
      Anonymous employee
      Montevideo
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Dlocal (Montevideo) in May 2024

      Interview

      First I had a screening call with HR. It was okay but they pressured me to disclose my previous salary, simply would not let it go. After that I had an interview with the Head of the department. After that, they sent some materials (excel with data and ppt templates) where I had to answer some scenario questions and I prepared a mock QBR to present for the hiring manager and the VP of customer success as if they were clients.

      Interview questions [1]

      Question 1

      Tell me about youself. How would you handle a difficult client? What would your manager say about you if I called them right now? What would your colleagues say about you? They also ask questions during the QBR relating to what you're presenting.
      Answer question

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