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      Diamond Mind

      Part of Momentive Software

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      Client Services Representative Interview

      Nov 7, 2015
      Anonymous interview candidate
      Potomac, MD

      Other Client Services Representative interview reviews for Diamond Mind

      Client Services Representative Interview

      Jul 22, 2016
      Anonymous employee
      Potomac, MD
      Accepted offer
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 1+ week. I interviewed at Diamond Mind (Potomac, MD) in Jul 2015

      Interview

      I was contacted by a recruiter through LinkedIn. I had 2 interviews with the recruiter before my information was submitted to Diamond Mind. I was then interviewed separately by the assistant manager and VP of the Client Services department. After the interview, I was told to expect to hear back within a week with their decision, as they were interviewing a few other candidates as well. I NEVER heard back from either Diamond Mind or the recruiter, even after reaching out to all parties a few times.

      Interview questions [1]

      Question 1

      They didn't ask many questions, but I was expected to ask a high volume of questions to both the assistant and then to the VP.
      Answer question
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at Diamond Mind (Potomac, MD)

      Interview

      The interview process was very straight forward. I was told from the beginning by the recruiter that there will be a phone interview, an in person interview with the manager(s), and a team interview. There was also an aptitude test after the first phone interview with the recruiter that I had to complete before my next step.

      Interview questions [1]

      Question 1

      Several questions were related to my background and how it related to payment processing as well as customer service. There were also some situational open-ended questions.
      1 Answer