I applied online. I interviewed at Delta Air Lines in Dec 2013
Interview
Applied via the website. Received a reply email months later to complete an online questionnaire. Next arranged a telephone interview. Finally offered an in person interview in Atlanta, GA. Flight was paid for by Delta, ground transportation and hotel accommodations were my responsibility but delta offered discounts. You will be given detailed instructions please read and follow them in their entirety. The Atlanta interview is a half day interview where you are observed by various delta employees on your interactions. It's quite interesting.The most important part is to be prepared for the one on one interview portion. Be direct, succinct, and confident. Although interviewers seem personal they want you to be comfortable not waste their time. It's a lot of pressure but if you are prepared you should fair well. You will know if you were selected before leaving because they will ask you to stay behind while all others are dismissed.
Interview questions [1]
Question 1
Describe a time where you dealt with a difficult customer. How did you handle the situation and what was the outcome?
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
It’s challenging, but rewarding, remember to answer in star format, and just enjoy the process, think about your why and smile! No matter if you have received a TBNT- don’t let that stop you from your dream…Keep climbing!
Interview questions [1]
Question 1
Tell me of a time you had to deal with a difficult customer
(Tip -remember your work ethic and history)
and why you want to become a Delta Flight Attendant.
I completed my assessment last week, and within the same day of completion, I received a email for the on demand virtual interview. I have the on remand virtual interview to complete. Any tips? What questions did they ask?