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      Delta Air Lines

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      Customer Service Agent (CSA) Interview

      Jan 4, 2023
      Anonymous employee
      Accepted offer
      Positive experience

      Other Customer Service Agent (CSA) interview reviews for Delta Air Lines

      Customer Service Agent (CSA) Interview

      Sep 17, 2023
      Anonymous employee
      Boston, MA
      Accepted offer
      Average interview

      Application

      I applied in-person. I interviewed at Delta Air Lines

      Interview

      Make sure your excited about the position and you know ur history about Delta. They love when u know there core values and what they stand for. safety is most important and number 1 rule with delta :)

      Interview questions [1]

      Question 1

      Name a time u had to deal with an irate customer and how did u Handle it
      Answer question
      Positive experience
      Average interview

      Application

      I applied in-person. The process took 2 months. I interviewed at Delta Air Lines (Boston, MA) in Jan 2019

      Interview

      Phone call from they only call from not 888 you go in person and Two ppl interview you. Your finger prints drug test and core on the spot. Bring resume and big smile.

      Interview questions [1]

      Question 1

      Where are from and how did you hear about Delta
      Answer question

      Customer Service Agent (CSA) Interview

      Oct 16, 2015
      Anonymous interview candidate
      New York, NY
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Delta Air Lines (New York, NY) in Oct 2015

      Interview

      Received an email a few days after applying to complete an online interview within the next 3 days. I was asked four questions. They give you 30 seconds to formulate your answer and then 3 minutes to record it live. if you finish responding early, you can simply proceed to the next question. Also dress as if you would be for a real interview. It says that the interview would take 30 minutes but it was more like 15 minutes. After the interview, they sent me an email letting me know they received my video responses. Now I'm patiently waiting to see if I proceed to the next interview :)

      Interview questions [2]

      Question 1

      How do you handle a difficult customer?
      Answer question

      Question 2

      Role in group setting? Obstacles you had to overcome?
      Answer question