I applied online. The process took 2 months. I interviewed at Delta Air Lines
Interview
1. Fill out Online Application Form & complete behavioral assessment
2. Video Interview, recorded, answer in STAR format
3. Phone Interview
4. Face to Face Interview
I haven't been to the face to face interview yet, but am looking forward to it. So far the process already seems as though they are trying to eliminate as many people as possible before inviting them to the face to face interview. Considering that Delta gets thousands (apparently 100.000 during their last flight attendant hiring period) of applications this seems rather reasonable, though. Attached are the questions I experience during my Video interview.
Interview questions [1]
Question 1
The questions I was asked seem to have been quite similar to those other applicants were faced with. 1. Please describe a situation when you demonstrated initiative and took action without waiting for direction. What was the situation? What actions did you take and what were the results?
2. Tell us about a time when you had to work with someone with a difficult personality. What made this person difficult and how did you handle it? What were the results?
3. Give us an example of a choice you made to go above and beyond what was needed to satisfy a customer. What was the situation? What actions did you take and what were the results?
4. Tell us about a time when you worked on a team with someone who did not do his or her share of the work. What was the situation? What actions did you take and what were the results?
5. Tell us about a time when you witnessed a coworker or colleague breaking the rules or acting in a dishonest or unprofessional manner. What was the situation? What actions did you take and what were the results?
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
It’s challenging, but rewarding, remember to answer in star format, and just enjoy the process, think about your why and smile! No matter if you have received a TBNT- don’t let that stop you from your dream…Keep climbing!
Interview questions [1]
Question 1
Tell me of a time you had to deal with a difficult customer
(Tip -remember your work ethic and history)
and why you want to become a Delta Flight Attendant.
I completed my assessment last week, and within the same day of completion, I received a email for the on demand virtual interview. I have the on remand virtual interview to complete. Any tips? What questions did they ask?