I applied online. The process took 1+ week. I interviewed at Delta Air Lines (Los Angeles, CA) in Apr 2019
Interview
The entire process was very nice and not too lengthy about 3 weeks to a CJO.
3/29 - I applied online and did 2 assessments
4/1 - I was invited to a video interview
4/5 - Scheduled a face to face for 4/9
4/9 - Face to Face
4/11 - CJO
The video interview is a little weird but you have unlimited retakes just be yourself. They used the S.T.A.R. method in interviews so familiarize yourself with that style before doing your interview.
Now the face to face is a lot of fun. There are about 30 applicants there with you for various customer service jobs so don’t feel discouraged by the number. You will play an ice breaker that will test your skills on “reading books by their cover.” Keep in mind the interview starts when you walk through the door, there will be several interviewers walking around taking notes during every phase. After the long ice breaker/introductions, you will peel off and wait for your face to face. It is a long wait and you’re selected at random but stick in there. It’s only 4 QUESTIONS!! All in S.T.A.R. format. One surrounding your compliance to safety, another based on your ability so smooth out customer interactions, another on you ability to resolve issues before they escalate and I apologize I am drawing a blank on the last question.
At the end of the interview they will stress a two week waiting period but I received my phone call with my CJO 2 days after my interview. Hope this helps someone.. Good luck. Go Delta!!
Interview questions [1]
Question 1
Name a time you witness someone violating a safety rule.
I applied online. I interviewed at Delta Air Lines (Greensboro, NC) in Mar 2019
Interview
User friendly system. Allows practice. By the time you are ready for the questions, you are ready to go. They send you an email with helpful information prior to the interview; giving you three days to prepare and complete the interview.
Interview questions [1]
Question 1
6 questions (handling conflict, difficult customers, special requests, difficult colleagues). All to be answered using the STAR method.
I applied online. I interviewed at Delta Air Lines
Interview
I was asked to do a digital recorded interview through HireVue. It was given three days to complete the interview on my on time. I was told a Delta representative would contact me about next steps. It has been one week and I have not heard back as of yet.
Interview questions [1]
Question 1
I had six behavioral type interview questions. They were different from the practice questions on HireVue. I was asked to describe one of following, steps I took, and results:
. a time a coworker was doing something wrong
. a difficult task/ assignment at work
. a proud moment / significant achievement
. a time I had to stop one task and work on something different
. a time I disagreed with a supervisor
. a time I had a lot of work to complete quickly