Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Delta Air Lines

      Is this your company?

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Delta Air Lines reviews | Delta Air Lines jobs | Delta Air Lines salaries | Delta Air Lines benefits | Delta Air Lines conversations
      Delta Air Lines interviewsDelta Air Lines Customer Experience Specialist interviewsDelta Air Lines interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Experience Specialist Interview

      Jun 14, 2017
      Anonymous employee
      Tampa, FL
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at Delta Air Lines (Tampa, FL) in Jun 2017

      Interview

      1) you had to apply by submitting your resume which you could not edit after submitting 2) did an online assessment 3)filled out application after passing online assessment with the last 10 years of work and address history 4) did a recorded hirevue interview wit 4 STAR questions 5) got an invite for a F2F interview. There was 12 of us in a room which we had to each introduce ourselves and tell them what the word "connect" meant to you and also the first place you would fly to if you got the job. after that we were called back individually to do one on one sales skit and then was called by another interviewer to do one on one interview which consisted of 4 STAR format questions which is best to tell them about experiences you had on the job. when everyone was done with their interview we all met back in the conference room where they sent home some that would hear from them within 2 weeks and kept two of us which were offered conditional positions right then. after the drug test and background check comes back then an offer will be made with no conditions. I am very excited because Delta has been somewhere I always wanted to work and now this is just the beginning of building a career with them. Glassdoor helped me out big tima and the type of questions they asked can be found on here. Just really prepare yourself and even if you are nervous just be confident. : )

      Interview questions [1]

      Question 1

      they ask STAR questions.
      3 Answers
      8

      Other Customer Experience Specialist interview reviews for Delta Air Lines

      Customer Experience Specialist Interview

      Aug 26, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied in-person. I interviewed at Delta Air Lines

      Interview

      Interview process was very straightforward. Just be yourself be friendly and show them that you are ready to work. It’s going to be a group interview then you will take an assignment, after that If you pass the assignment your get to do a one on one f2f with a hiring manager.

      Interview questions [1]

      Question 1

      What makes your wanna work for our company.
      Answer question
      1

      Customer Experience Specialist Interview

      Apr 17, 2025
      Anonymous interview candidate
      Singapore
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at Delta Air Lines (Singapore)

      Interview

      The whole process to me was pretty straightforward. Definitely do come slightly earlier before your allocated interview time as you may have to wait before going to the first round of interview–i wouldn’t say it is exactly an interview, but a session where you can interview the staff of delta. Once done, you will then proceed for the proper interview with the relevant manager. They will ask a couple of scenario based questions relating the position. Just be yourself to be honest and answer as closely to what you’ve been asked, as possible.

      Interview questions [1]

      Question 1

      Have you encountered any misunderstandings or disagreements with your colleagues, if so, how did I handled the situation?
      Answer question

      Customer Experience Specialist Interview

      Jan 18, 2024
      Anonymous interview candidate
      Atlanta, GA
      No offer
      Neutral experience
      Difficult interview

      Application

      The process took 6 weeks. I interviewed at Delta Air Lines (Atlanta, GA)

      Interview

      I thought the process was really tedious, and it felt like no one was exactly sure what the end goal was or when it should be completed. It was like they had a goal in mind for the position but were unsure of what that person's skill might have been.

      Interview questions [1]

      Question 1

      They were curious on how my experience could elevate the experience of their top tier customers. But from a large picture way.
      1 Answer

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.