Definity Customer Service Hero interview questions

Honestly, at first it seemed like a great company to work for. Offered no insight to how they pick their candidates and picked them through a group process. The interviewers seemed disinterested like they already decided prior that you would not be picked, like the other comment it seemed more like a popular contest than an interview. There were two candidates that were from their parent company that were shown being heavily favoured, and cold to everyone else. If you are going to show favouritism in an interview that’s highly concerning as to what happens if you actually work there. Honestly before you apply this company puts on a facade of treating their employees well but it’s not the case, it’s also a call center where you are rated by clients which in theory sounds great but if all you get is clients who are not happy with the product and not you, you’ll never get good results. Your rating by clients determine what type of shifts you receive. Honestly, look elsewhere, don’t bother working for sonnet. Although they seem like a good company it is not and you are better off working for a company that doesn’t disguise them self as different and so tech forward. This interview was probably the biggest waste of time, do not even bother because from what I heard they interviewed 50 candidates and only hired 2. You are better off using that time and applying elsewhere.