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      Crisalix

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      Customer Success Manager Interview

      May 26, 2024
      Anonymous interview candidate
      No offer
      Neutral experience

      Other Customer Success Manager interview reviews for Crisalix

      Customer Success Manager Interview

      Sep 20, 2025
      Anonymous interview candidate
      Dublin, Dublin
      No offer
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Crisalix

      Interview

      The interview process is quite lengthy, consisting of four calls in total. The first call is with HR, which is excellent. They provide a clear overview of what they are looking for and what we can expect. It was a super nice, easy-going, and helpful experience. The second call was with a team member, someone I would be working directly with. I got a great impression; the role was well-explained, and they shared real experiences dealing with different types of clients. The third interview was with a C-level executive, a 30-minute call where they explained the company’s reality, market expectations, and key future decisions. I felt confident it would be a good fit, as they mentioned they were looking for someone with my profile. The fourth call, unfortunately, was a bit chaotic. They informed me 2 minutes before the interview via WhatsApp that they would be 40 minutes late, so I waited, but no one showed up. I requested to reschedule, and we set it for the next day. Again, the interviewer was late. The 30-minute interview started 15 minutes late, and I informed them I only had 15 minutes left due to another commitment. The interviewer asked three questions and then offered me the chance to ask mine, but I ran out of time, so we ended the call. Despite the last interview's mishap, I got the sense that the company is growing and it might be a great opportunity to enter the AI health tech industry. I wish them the best!

      Interview questions [1]

      Question 1

      What do you think is the most important quality for a CSM?
      Answer question
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Crisalix (Dublin, Dublin) in May 2025

      Interview

      Fiz a entrevista em ingles com um recruiter britânico. A vaga era para atuação com clientes brasileiros. Em geral o recruiter foi coordial, fez uma entrevista curta, com perguntas diretas sobre minhas experiências, expectativas e explicou bem sobre a vaga.

      Interview questions [1]

      Question 1

      Sobre minha experiência na área de Customer Success e algum case de sucesso.
      Answer question

      Customer Success Manager Interview

      Nov 18, 2024
      Anonymous interview candidate
      Lausanne
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 7 weeks. I interviewed at Crisalix (Lausanne) in Sep 2024

      Interview

      I have been doing 6 interviews with the team - everything seemed to be alright. After I received a negative answer saying that there is a better candidate for this position I have asked for more details and possibilities to improve - not only I have never received an answer, but also all this to see exactly the same position posted 1 day later on LinkedIn.

      Interview questions [1]

      Question 1

      describe your past experience as a CSm
      Answer question

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