I applied online. The process took 5 days. I interviewed at Credit Acceptance (Henderson, NV) in Sep 2011
Interview
usually a manager and supervisor will interview you. They will ask question about how you deal with angry customers. It took about 30 minutes they will let you know by the end of the following day if you are going to get hired or not.
Interview questions [1]
Question 1
Describe a situation where a customer was upset and how did you handle it
I applied online. The process took 2 weeks. I interviewed at Credit Acceptance (Las Vegas, NV) in Apr 2016
Interview
HR based in Detroit and very friendly
Phone screener to set up in person interview
*behavioral interview questions - "tell me about a time..." The theory is that your past responses will indicate your future actions
Face to face
Panel interview with hiring manager and his/her manager
*conduct role play to collect funds
*be sure to ask for a specific amount and be prepared to negotiate and verify information
*Credit Acceptance has a very direct collection philosophy built on identifying the loan holders paydate, frequency of checks, and amount to build a solution
Interview questions [1]
Question 1
Tell me about a time you had to handle a difficult customer
