Phone interview where they see how much you know about the company. Most answers can be found on the website. Some competitor knowledge won't hurt. Numerical and verbal test were done on paper at head office with a face to face interview with HR. With was more of a getting to know you interview. Face to face interview in branch. I had an interview with two branch managers, one was the manager of the branch I applied for, and this was seeing how you would fit into the culture and into the existing team.

Questions about yourself, Questions about company and why would you like to work there, Situation questions: what would you do, if (customer is not polite to you or colleague; someone needs your help, but it's out of your duties; ) Role play : unexpected large amount of money is being taken out of the account in cash: what to do, what qs ask, how to help