I answered an ad from the job service center. I got a call for a one hour interview. I took written test for my skills in accounting and IT. The interviewers were the customer support supervisor and the president of the company. They asked the typical questions such as why do you want to work for us, what are your strengths and weaknesses, what have you done to prepare you for this position, how to handle angry customers, and etc. After the interview, I sat with a customer support person listening to several calls. This lasted for about an hour