An online recorded interview was first. Very different! Questions like "What is SaaS?" You have 30 seconds to consider your answer before you are being recorded. Then two interviews were tag team with two people for each interview. I felt the first one was very impersonal. I was asked to give an example of the steps that were taken to execute a software platform. After talking for about 15 minutes, I heard silence. I said, "Hello?" I felt that the manager was distracted during the meeting. Did not ask me any "can you elaborate questions" and I felt she was not interested at all. I was very surprised since I have great respect for COD. The second interview went back to my technical expertise. The three strengths they were looking for was 1) Customer Service, 2) HR background and 3) Technical expertise. The last two do not usually go hand in hand from my experience. Although I had enough experience in working with IT in executing platforms, was an HR Director and had been a salesperson with numerous awards in my history I felt that the technical expertise was not want they felt I had. I was given no feedback on why I wasn't selected but the tech experience seemed to be the part I think they focused on. I was surprised at the lack of warmth from most of the interviewers. I didn't feel they were interested in me from the beginning.Perhaps if it had been in person or even on a Skype, it would have been different. I was very saddened that I was not chosen when I have over 20 years in HR processes, sales and platform execution. And disappointed that I didn't know what they were looking for. I could have elaborated on technical if I understood what they were interested in.