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      Concentrix

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      Customer Service Agent Interview

      Dec 24, 2018
      Anonymous employee
      Kennewick, WA
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Concentrix (Kennewick, WA) in May 2018

      Interview

      I went through application process beginning with application submission with resume attached. I completed required assessment. Finally, I jad tje interview which was painless. I was notified that same evening I was hired. Thats when everything became semi rushed. There was some confusion during this process as there were daily requests for additional completed forms Internet speed tests and confirmation of type of Internet I had in my residence and also type of residential telephone. Needless to say it was all completed a brand new iMac arrived and I awaited day one of new employment. Day 1 arrived as per instructions signed on appropriate site and was told I would not be employed by them after all. It was myself and several others who were turned away. We were told we were missing an it that was to be turned on preemployment. I was disgusted this was devastating. We were also told that we could apply again with them in 6 months. I found out that Concentrix was going to pay $14 an hour for us to be Apple Care agents. However Apple pays there Apple Care agents $18 plus an hour.

      Interview questions [1]

      Question 1

      Tell me about a negative experience working in call center, how you handled it and the end result.
      Answer question

      Other Customer Service Agent interview reviews for Concentrix

      Customer Service Agent Interview

      Jan 26, 2026
      Anonymous interview candidate
      Southfield, MI
      Declined offer
      Positive experience
      Easy interview

      Application

      I interviewed at Concentrix (Southfield, MI)

      Interview

      Attended 3 Interviews . The interviewers were very kind , they asked questions that were easy to relate with and were patient with me . They provided feedback of the interview

      Interview questions [1]

      Question 1

      What do you bring to the team
      Answer question

      Customer Service Agent Interview

      Dec 10, 2025
      Anonymous interview candidate
      Bogota, Cundinamarca
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at Concentrix (Bogota, Cundinamarca)

      Interview

      Fue grupal, preguntan sobre tus experiencias y te explican la oferta laboral, los términos, salarios y si estás de acuerdo, después hacen algunas preguntas en inglés, que van variando según tu perfil o la información que hayas dado

      Interview questions [1]

      Question 1

      Experiencias anteriores, cuantame de ti etc
      Answer question

      Customer Service Agent Interview

      Dec 4, 2025
      Anonymous employee
      Yogyakarta, Yogyakarta
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Concentrix (Yogyakarta, Yogyakarta)

      Interview

      “Nice, good, and smooth overall. They contacted me quickly and handled the entire interview process efficiently through an online call. The communication was clear, the steps were fast, and I ended up getting hired almost immediately after the interview.”

      Interview questions [1]

      Question 1

      How you handle customer inquires or problems?
      Answer question