I applied online. The process took 2 months. I interviewed at Con Edison in Sep 2017
Interview
1. I applied thinking "Hey, I really need a job let me see if this can actually work out for the best!"
2. I received an email asking me if I can attend a testing of 5 sections that you'll have to pass. It is intense because it is TIMED. Starts off with 50 ppl and only 8 was left. At the end you had to do a test acting like you were talking to a customer. (They do provide examples of the test which I studied. It wasn't on the test but it helps your mind get into that setting. ALSO pay attention to the examples they give it will help)
3. I received another email to approve for a meeting with two individuals. They write down everything. Practice how you answer your question in the mirror. It will help you with key words your want to use in your interview process.
4. I received an email for the medical. Took me 4 days to get a response but it can take up to 2 months I heard.
5. Email came through saying I passed and can I start orientation.
6. Most likely Orientation means thats when you start, so put in your week/two week notice.
(Difficult bc the first test is intense. You can know the answer but you have to get through it fast)
I applied in-person. The process took 3 weeks. I interviewed at Con Edison (New York, NY)
Interview
The interview was long and in-depth but covered things that seemed like appropriate gauges for the role's expectations. Be prepared to show your best face and customer friendliness. Make it clear that you can separate business from personal.
Interview Process was pretty easy and straight to the point. Questions asked were pretty much scenario based questions. The interview was with two people each asking you one scenario at a time. Wasn’t difficult. Just think before responding and you shall be good.
Interview questions [1]
Question 1
Describe a time you dealt with a difficult customer and what was the outcome?
I applied online. The process took 2 months. I interviewed at Con Edison (Brooklyn, NY) in Aug 2024
Interview
The interview process was pretty lengthy. During the interview, the majority of the questions were scenario related. The other portions were about prior experience with customer service. Certain questions were harder than others, but an overall good experience.
Interview questions [1]
Question 1
What would you do if a customer called about their power being turned off, had a high balance for non-payment, but had a baby in the background? Would you turn their power on?
