The process took 3 weeks. I interviewed at Comcast (Miramar, FL)
Interview
Recruiter calls to set up a time, then if they like you they pass you along to another interview with Manager. You meet with two managers via zoom. You will have to do role plays so make sure you know the products!! If you do well from there you do a 3rd interview with the dept manager. If they like you then you will get an offer. I was given offer within 24 hours but I’m sure it’s different for each region.
Interview questions [1]
Question 1
Name a time where you had a difficult customer and how did you manage to close the sale?
Easy and understanding they want you to succeed and I felt like I was encouraged to ask questions and they were really professional.
Comcast despite its rep cares about its employees it seems
The interview was very smooth and straightforward they ask questions dealing with your previous job experiences and skills. They ask about key metrics used and numbers. They ask how to deal with a customer that is upset and angry.
Interview questions [1]
Question 1
What are some key metrics used at your previous job?
I applied through a recruiter. The process took 2 weeks. I interviewed at Comcast (Alabama City, AL)
Interview
Wow - they ask you like 35 questions - or that's what it felt like! 2 people interviewing you. They are asking you sales questions and many different scenarios. Be prepared to answer how you would overcome objections.
Interview questions [1]
Question 1
Explain a time that you had to provide above and beyond customer service
