Interview was fairly simple. Questions were basically regarding prior work history and examples of prior situations. Interview was done in person with 1 manager initially and took approximately 30 minutes from beginning to end. There were several candidates being interviewed the same day with me.
Interview questions [1]
Question 1
Tell me about a time that was difficult and you had to go outside of your scope of duties.
The process took 2 days. I interviewed at Comcast in Mar 2009
Interview
1st received in invitation by e-mail for an information session on the job that you had to RSVP back on with date and time. They showed slides descibing job with question and answer sessions thru out. Make it crystal clear what the job was and their expectations of job performance. Randomly handed out different objects and everyone in class had to SELL the item to the panel. Afterwards was taken seperatly in for a short interview then resumed info session. After that was over they picked the individuals they wanted to talk with and interview longer for the 2nd time in front of panel(HR personal and CAE Supervisors) asked How you would explained to customer what made Comcast different and better. To describe your sales technique and why it worked for you. 3rd Why you would be a Good Investment for comcast. Then they set-up a skills-assesment&personality test for the people they wanted to continue with the next day. Test was timed and on a computer terminal. After completing test if you pass a 3rd interview is given. Got a call 2 days later saying they wanted me to start in a week contingent upon a successful back ground and drug test screening. They were all very nice and open to answering any questions on interview and general info session. I feel they really wanted you to know all about the job before hand to eliminate any possible mistakes about what the job was and what they expected out of their employees.
Interview questions [1]
Question 1
Describe a time at your previous employment where you had a conflict with your supervisor or boss and the outcome.
First there was a phone interview with basic questions about simple technology things. Then, the on-site process was multiple sessions with different people, one right after the other. It was all very generic as they hire anyone who is not a felon.
I applied online. The process took 2 weeks. I interviewed at Comcast (Tacoma, WA)
Interview
First thing you do when you walk in is sign in (name & appt. time) then you'll sit and wait for the remaining people, approx. group of 8-10. Get there early so that you can get a seat, the are limited.
You'll all walk to a room where with about 8 recruiters; someone presents the job and all the perks that come along with it. Once the person is done with the presentation the recruiters began calling the name of the person they are interviewing and if there are not enough recruiters you'll have to sit and wait.
Once your done with the initial interview you will talk to another person who asks a two part question that I feel will make or break the decision to hire you or not and that is "Have you ever worked in a position that was based on sales? Was it commission based? They are not looking to TEACH you how to SALE their product and services so if you have not worked in a position in which one of your main responsibilities was to sale they most likely wont hire you, unless you can speak to them in a way that convinces them that you'll succeed.
Interview questions [1]
Question 1
Name a time you had to deal with a difficult customer? What did you do to resolve the issue and how did the customer feel at the end of the call?
