Claire's Stores interview questions

Are you willing to work alone in the store? (ASM or PTM positions only)

Are you at least 18 years old? (16 for sales associate)

Are you able to work nights, weekends, and holidays?

What is your weekly availability?

Tell me about the last time you initiated a conversation and connected with a person you didn't know. What was the interaction and what transpired as a result?

What do you think creates a welcoming and personalized customer experience that encourages loyalty?

We pierce every day, all ages, and guests from all walks of life. You will begin learning piercing techniques on your very first day of training. On a scale of 1-10, 10 being extremely comfortable and 1 being very uncomfortable, how do you feel about that?

How would you reassure a nervous customer or child who is afraid of getting a piercing?

Why do you want to work for Claire’s?

Tell me about the most memorable customer service experience you’ve ever had. What made it so memorable and how would you apply this at Claire’s?

One thing that is very important at Claire’s is that we are creating an environment that protects girlhood. What does girlhood mean to you and how would you embrace that at Claire’s?

Piercing is a major part of our business, and is the most important thing that we do! What would you do to help grow our store's piercing business at Claire’s?

Piercing has a high-level of clinical standards. Tell me about a time you needed to learn something new, detail oriented, or safety related. What did you do & what was the result?

Tell me about a specific, challenging goal you set for yourself recently. How did you plan for it, what obstacles did you face, and what was the result?

Tell me about the last piece of critical feedback you received. What was it? How did you handle it, and what did you learn from the experience?

T ell me about a time you worked with others to achieve a team goal and what was the outcome? What role did you play?

Describe the best partner or supervisor you’ve ever worked with. What part of their style appealed to you the most. Why?

Recall a time when your manager/leader/coach was unavailable when a problem arose. How did you handle the situation? Who did you consult with? What was the result?

Describe a time you made merchandising decisions on the floor to elevate a key category or drive sales. What drove your decision and what was the outcome?

Tell me about a time when you had to manage multiple competing priorities. What was the situation, how did you prioritize, and what was the result?

Tell me about a challenging experience you had leading a team. What did you do and what was the result?

Describe your leadership style. How did you adapt your approach when working with different team members?

Describe a time when you coached your team on driving conversion, add-on sales or UPT and what was the result?

Share time you gave feedback to a team member that really helped them improve.