1. Application Screening 2. Initial Interview (Phone/Video or In-person) General Questions: “Tell me about yourself.” “Why do you want to work as a receptionist/front office staff?” “What do you know about our company?” Skill-based Questions: Handling phone calls, scheduling, guest check-in/out, dealing with complaints. Example: “How would you handle a difficult or upset guest?” Personality Check: Employers look for a friendly, professional, and calm manner. They may test your English communication (especially if it’s for hotels, offices with foreign clients). 3. Final Stage HR Round: Discussion of salary, working hours (shifts), benefits. Job Offer: After background/reference check.