I applied online. The process took 1 week. I interviewed at Citizens in May 2022
Interview
I had a reqruiter interview me . Melissa was incredible , she was sure to find the best location and postion available to for me, then my second interview was with James Hoch, who made me feel comfortable and confident and moving forward quickly to communicate and set up and interview with the Regional Manager Kirk. Kirk was very thorough and straight on with his questions, but at same time didn't not make me feel rushed with answers. I was impressed that the process moved quickly, and was offered a postion within days. Great team, but want to make sure that a shout out to Melissa Greer really had patience and followed thru to make sure this happened.
Interview questions [1]
Question 1
What made you decide that you wanted to apply to for this postion?
Thanks for leaving a review! It's great to hear the recruiters you spoke with made you feel so comfortable throughout your interview process! We're glad you decided to join our team and can't wait to see all you do!
After applying to Citizens, I received an invitation for an AI interview with a service called HireVue. The "interview" consisted of timed "games" that are essentially exercises taken from an ADHD assessment, and a series of more standard interview questions that you must answer on video and which will be scored by their AI system. I received an automated rejection email a couple days later. I have since received multiple emails from Citizens inviting me to apply for the same job they already rejected me from before ever speaking to a human being, except I can't even do that because it simply tells me I've already applied and been rejected from that role.
I applied online through the website, received an email to complete an assessment and answer questions on video. I’m waiting to hear back about an in person interview. Wish me luck.
I applied online. I interviewed at Citizens in Feb 2026
Interview
The do not actually interview candidates: They rely on HireVue AI, and you are required to opt-in for the AI interview process. Basically, you play a few AI-created "games" and then later answer interview questions by recording yourself as the AI platform "rates" you.
I have prior banking and retail experience, so I think I agree with others that their hiring process using AI seems flawed and felt overall uncomfortable since I was not able to 'not' proceed with the application process unless I agree to having AI rate and approve me.
Interview questions [1]
Question 1
Why do you want to work for Citizens Bank?
Explain a time you worked with a difficult customer, and how you handled it?
