I applied online. The process took 1+ week. I interviewed at Citizens (Harrisburg, PA) in Dec 2016
Interview
When you apply online, you have to take an assessment. If you pass, you get a phone call interview with an HR person. The lady I talked to was nice and very excited, it was easy to talk to her. I was told that I would receive a call from a manager within 72 hours, and I believe I received it later that day. I then scheduled an in person interview with the Branch Manager. I was asked a lot of questions I haven't been asked before in interviews, one being to describe my personal development outside of work. I was asked to bring "proof of performance" which wasn't really discussed in the interview, they just asked about my current goals. The questions can be devious, you have to use every question to sell yourself, not just provide an answer. After the BM interview I was told he would interview 1 other prospect then let me know the next step. I received a call the day after telling me that I can proceed to interview with the Regional Manager. What a cool guy! He was very casual and actually talked a lot about the role and Citizens as a whole. I believed he talked more than I did. I answered a few questions then was asked if I had any. I received a call 2 hours after the interview with the job offer at the salary I requested in the phone interview with HR.
Interview questions [2]
Question 1
What do you do for your personal development outside of work?
I applied in-person. The process took 2 days. I interviewed at Citizens (Everett, MA)
Interview
To be hired as a banker, you need to show that you’re hungry for the position. Multiple languages help getting the job. But your attitude it what matters most. If you don’t shoe that you’re ready to grind long hours and take ownership for all the responsibilities that banking entails, you will definitely be turned down on the spot
Easy application process, starts with an online test and phone interview. Recruiters work well to put you in a branch that is not to far from your location. Branch interview is usually with the manager, occasionally you may have a regional interview as well
Interview questions [1]
Question 1
Explain a customer service issue you had to resolve in the past.
I applied online. The process took 2 weeks. I interviewed at Citizens (Novi, MI) in Dec 2017
Interview
I applied online through indeed. Recruiter contacted me and conducted a phone interview. Pretty simple questions. Why the banking industry? How would you handle a difficult customer? After all the questions he really went into detail about the position. I met with the regional manager for the districts. He was a very nice guy and made the interview feel more like a conversation instead of an interview. After the weekend I went to meet with the branch manager for the bank I would be working. More in depth interview, she made it feel comfortable but asked a lot of questions to get to know me and more about my personality. Wasn’t really hard if you know how to interview well... now it’s been about a week and still waiting on a decision.
