Email, then phone call, then in person. Was pretty average interview, nothing special. Everyone I met was very professional and nice which is great. I wish I was able to meet more of the staff.
I applied online. The process took 2 weeks. I interviewed at Capitol Credit Union (Austin, TX) in May 2012
Interview
When I was hired we had a professional HR person that managed hiring. She was really good with employees. The interview was formal and asked a series of questions. There was follow-up and an offer. That person along with others left when another senior supervisor quit. Now it is handled by a group of people that do not know what they are doing.
Interview questions [1]
Question 1
Describe a situation where you had to tell a customer or member you could not fix their issue and the steps in how you managed it.
I applied online. I interviewed at Capitol Credit Union
Interview
Briefly spoke with the HR representative and discussed some of the basic requirements. Then did a face to face interview with my manager and he didn't seem to understand how to interview an employee. Overall it was a standard interview process, no hidden surprises or anything.
