The process took 1 day. I interviewed at Capita (Manchester, England)
Interview
easy just one simple stage interview nothing difficult just be yourself and answer openly to the questions. Tell me about yourself
how you deal with difficult situation
Can you tell me a time when you were unable to help a customer?
Can you tell me a time when you had to make yourself understood to a customer?
Name an experience where you had to take ownership and how did you handle it?
How would you handle a vulnerable customer?
Interview questions [1]
Question 1
Can you tell me a time when you were unable to help a customer?
Can you tell me a time when you had to make yourself understood to a customer?
Name an experience where you had to take ownership and how did you handle it?
How would you handle a vulnerable customer?
I applied online. The process took 2 weeks. I interviewed at Capita (London, England) in Aug 2024
Interview
It was a waste of time, energy, and effort:
I received an email with a link to update my details, followed by another email to book a time slot for an interview. After selecting the time and interviewer, I received a confirmation email with the interviewer's name and the scheduled time, but no link or Teams invite was provided.When the interviewer didn't show up, I tried calling the number provided in the email, but it was busy. After sending an email, I received a response from the interviewer saying that I had missed the interview. I requested the Teams invite details from HR, and they sent a screenshot showing my email address was missing from the original invite. The name in the invite screenshot was also incorrect, though the date matched.When I asked HR to reschedule the interview, they informed me that my profile had been put on hold. Despite it being someone else's mistake, they decided to keep my application on hold. HR refused to acknowledge that my email address was missing from the original invite, even after I shared the screenshot they had provided.
The interview process at Capita Polska typically consists of several stages, starting with initial screening to assess basic qualifications, followed by technical assessments to evaluate skills, and culminating in interviews with HR and hiring managers to gauge both technical prowess and cultural alignment with the company.