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      Capita

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      Customer Service Interview

      May 27, 2019
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      The process took 1 day. I interviewed at Capita

      Interview

      Standard interview though the interviewer regularly expressed themselves as rather uninterested by loudly sighing as i started to answer the questions, regularly looking out windows etc. When asking my own questions, their answers where quite frankly pathetic and or depicting a tone that read: ‘are you really wasting our time with questions?’. Probably filling a quota - great exercises for wasting time - i look forward to never hearing back from them despite taking unpaid time off work, researching the company and role and spending hours preparing myself both physically and mentally. Its clear they are stuck in the dark ages of recruitment.

      Interview questions [1]

      Question 1

      How would your family describe you?
      1 Answer

      Other Customer Service interview reviews for Capita

      Customer Service Interview

      Jan 22, 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Capita

      Interview

      Good. Questions were quite simple based on customer service experience. E.g how would you handle a difficult customer. Tell me about yourself? Why do you want to work with Capita?

      Interview questions [1]

      Question 1

      How would you handle a difficult customer
      Answer question

      Customer Service Interview

      Aug 27, 2025
      Anonymous interview candidate
      Declined offer
      Positive experience
      Easy interview

      Application

      I interviewed at Capita

      Interview

      Easy questions to test language skills, made me feel comfortabke and at ease. The interviewer was nice and were expected questions about the company and the role. Swift with letting me know if I passed.

      Interview questions [1]

      Question 1

      What do you know about capita
      Answer question

      Customer Service Interview

      Aug 19, 2024
      Anonymous employee
      Cork
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I interviewed at Capita (Cork)

      Interview

      While the interview itself was good, both individuals were welcoming & very good at putting you at ease the job role described compared to what is actually expected of you are quite different.

      Interview questions [1]

      Question 1

      They asked what your salary expectations are.
      Answer question